By downloading the ZAHEB application (the “Mobile Application”) and by browsing, accessing or using it, you agree to abide by these terms and conditions of use. Zahib reserves the right to amend these terms and conditions at any time. If you do not agree to any of these terms and conditions of use, you must immediately stop your access to the mobile application and your use of the services provided on the mobile application. The continued use of the mobile application will constitute acceptance of these terms and conditions of use and may be modified from time to time.
The allowed period for getting the money back or canceling the request:
7 days from application lifting
It is determined by the driver and ranges from 20 riyals to 1500 riyals
Refunds are made by contacting customer service
Order Cancellation Policy:
Customer order period:
1 / be by choice
2 / It is at the same time
3 / Advance reservation within a maximum of 7 days
In these terms and conditions of use, the following terms have the following meanings, except where the context otherwise requires:
“Account” means the account that the user has created on the mobile application as part of the registration.
“Merchant” refers to any entity whose products can be purchased and / or exchanged (as applicable) via the mobile app.
“Refund” means the recovery of Merchant’s products in accordance with the terms and conditions of use and
“Redemption” means the act of redeeming these products and a fast delivery service.
“Registration” means creating an account on the mobile application, and “registration” means the act of creating this account.
“Products and Services” means the menu items offered and Zahib’s services, including but not limited to any vouchers for redeeming these services, and “Products & Services” means any of them.
“Zaheb” means all the services it provides through the mobile application for users.
“Users” means individual users of a mobile application, including you and “user” means any of them.
3. General issues about mobile application and services
3.1 Applicability of terms and conditions: Use of any mobile services and / or application and any redemptions are subject to these terms and conditions of use.
3.2 The Website: The mobile applications, services and any redemptions are only intended for use by users who access mobile application services in the Kingdom of Saudi Arabia. We do not make any commitment that the services (or any goods or services) are available or suitable for use anywhere in the Kingdom of Saudi Arabia. Notwithstanding the above, if you access the mobile application, use the services, or make any retrieval operations from sites not covered in or outside the Kingdom of Saudi Arabia, you do so at your own initiative and are responsible for the consequences and compliance with all applicable laws.
3.3 Scope: The mobile application, services and any refunds are for personal and non-commercial use only and should not be used for commercial purposes.
4.3 Prevention upon Use: We reserve the right to prevent you from using the mobile application and the service (or any part thereof) and to prevent you from making any refunds.
3.5 Equipment and networks: The provision of services and mobile applications does not include the provision of a mobile phone, handheld device or other equipment necessary to access the mobile application or services or perform any recovery operations. To use the mobile app or services or to perform recovery operations, you will need an internet connection and appropriate communication links. You acknowledge that the terms of the agreement with your mobile network provider (“mobile service provider”) will remain in effect when using the mobile application. As a result, you may be charged by your mobile service provider for accessing network communication services for the duration of the connection while accessing the mobile application or any charges from third parties that may arise. You are responsible for any charges that may arise.
6.3 Permission to Use the Mobile Application: If you are not the bill payer for the mobile phone or mobile device used to access the mobile application, then it is assumed that you have obtained permission from the bill payer to use the mobile application.
4. The cuts
4.1 Need to register: You must register to retrieve from the mobile application.
4.2 Application of these terms and conditions of use: By making any refund, you acknowledge that the refund is subject to these terms and conditions of use.
Refund: Any refund attempt that does not comply with these terms and conditions of use may be rejected or voided at our discretion or the relevant merchant.
5. Site alerts and notifications
5.1 You agree to receive pre-programmed notifications (“Site Alerts”) on the mobile app from Zaheb if you have turned on local services on your mobile phone.
6. Your obligations
6.1 Merchant Terms: You agree (and you must) adhere to the relevant Merchant Terms and Conditions to which your redemption relates, as it may be modified from time to time.
6.2 Accurate Information: You undertake that all information provided in the registration and included as part of your account is correct, complete and accurate and that you will inform us immediately of any changes to this information by updating the information in your account.
6.3 Content on the mobile application and the service: It is your responsibility to ensure that any products, menu items or information available through the mobile application or service meet your specific requirements before making any refund.
6.4 Prohibitions related to the use of services or mobile applications: without limitation, you undertake not to use or allow anyone else to use the services